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QUESTIONS & ANSWERS

QUESTIONS

  1. I have seen your website on the internet...may I place an order as a private person?
  2. How can I place an order?
  3. How can I request a catalogue
  4. Is the catalogue for free?
  5. How can i know if items ordered are available?
  6. When will be published the next catalogues?
  7. How can i see items code and prices?
  8. How can i get password?
  9. Inside catalogue there are items that i don't found. Why?
  10. I will open a new company, Could you pls gave me information and also a catalogues?
  11. I forgot my password, how can i do?
  12. I'm private persons and i know that i can't buy in your website,but could you tell me where i can find your items in my country?
  13. I have a shop, Could you please tell me the telephone number of your local sales representative?
  14. I forgot my account, How can I do?

In order to view the answers to these questions you have to login or register

  1. How amount minimal order?
  2. the catalogue prices include VAT or not?
  3. How much is VAT?
  4. The price report to a single item or to total quantity of them?
  5. What are delivery times with ordinary courier and how amount?
  6. What are delivery times with express courier and how amount?
  7. In the last delivery i found some damaged items, what i must do?
  8. Such as the delivery is in 24 hours, If i make an order today,You can deliver tomorrow?
  9. Alle items are assorted... i can choose between one color or one model?
  10. What do you mean set?
  11. Why i have to pay the delivery?
  12. Which payment accept?
  13. I haven't received the invoice, How can i do?

ANSWERS

  1. I have seen your website on the internet...may I place an order as a private person?
    We are a wholesaler and we don't sell to private person.

  2. How can I place an order?
    The procedures to forward orders are: internet: sign up on website and put the items in your shopping basket; e-mail: ordini@artfromitaly.it; fax 015 812 12 13; telephone 015 812 12 12; post office: Art From Italy Snc - Via delle industrie, 40 - 13856 Vigliano Biellese - Biella

  3. How can I request a catalogue
    If you want received the catalogues, you have to click on "Catalogue request" and put your dates for the confirmation send.

  4. Is the catalogue for free?
    Catalogue and forwarding are free

  5. How can i know if items ordered are available?
    Website is updated in real time and has exclusively the items available

  6. When will be published the next catalogues?
    Usually, every year we get out with two catalogues: Spring/Summer it is put into forwarding in january; Autumn/Winter enclosed Christmas/Halloween they are forwarding in september

  7. How can i see items code and prices?
    If you make a registration on the website you can see the prices and also items code.You have to click on "New customers on Art From Italy?"Get started Now!Pls put you date and confirm.Later we will send you an e mail confirmation, pls follow the instruction and so you can sign in with your user id and password.

  8. How can i get password?
    Art From Italy don't supply you password.The user have to choose a secret password when sign in on the website.

  9. Inside catalogue there are items that i don't found. Why?
    The website is updated in real time and show to you all items available in warehouse.

  10. I will open a new company, Could you pls gave me information and also a catalogues?
    Such as we sell only to business company, we can send you catalogues or another information when you have reliable date regard your company.

  11. I forgot my password, how can i do?
    If you have forgot your password click on Forgot your password?Enter your email address upper left and Click the Continue button

  12. I'm private persons and i know that i can't buy in your website,but could you tell me where i can find your items in my country?
    Our customers will be safe & protection of your personal information.

  13. I have a shop, Could you please tell me the telephone number of your local sales representative?
    For business decision, the goods sale is posible though the catalogue or through the website, we don't commit on the sales representatives

  14. I forgot my account, How can I do?
    follow the diIt will be sufficient to click on "You forgot user and/or password" and rections. You will receive in real time the answer on your e-mail.

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ART FROM ITALY SNC - Via delle Industrie 40 - 13856 Vigliano B.se BI - Tel. +39 015 812.12.12 Fax. +39 015 812.12.13 E-mail: arte@artfromitaly.it
P.I. 01496790021 - C.C.I.A.A. 142.897 - Iscr. Trib. N. 10524
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